IT Support
ARMRTEL IT Support delivers 24x7x365 outsourced support and help desk services where you need them, when you need them. Your staff and end users have phone, email and web access to a highly trained team, ensuring they stay productive and have minimal downtime and disruptions.
We can tailor coverage to precisely meet the demands of your business: short or long term; 24×7 or fixed hours; local, national, regional or worldwide. Levels of support available from our IT help desk range from delivering your entire support desk function to resolving or passing on out-of-hours support calls. We offer scalable pricing based on usage, so you won’t pay a large overhead for a facility you may rarely use.
We provide comprehensive reporting, providing visibility of how and when specific user groups or sites use support. This can enable you to measure delivery of user SLAs, charge against cost centers, identify needs for training, justify system or process improvements and perform trend analysis to provision future support resources.
Why Outsource IT Support?
– Reduce Costs
Access enterprise-level technology housed within a tier 1 data center, all controlled by virtualization experts.
– Improved Cost Management
Fixed pricing options allow you to more effectively manage operational costs and maintain transparency on IT expenditures.
– Helpdesk Lifecycle Management
IT service desk technicians are on-hand from answering the phone and dealing with simple problems, to escalations via second-level support from vendors if and when needed.
– Fulltime Coverage
Support is available whenever you need it 24 hours a day, 7 days a week, 365 days a year